Customer Support

We’re constantly refining the app to ensure the best user experience. Please let us know if you experience any issues via email: support@loremipsumcorp.com

LookThru can be easily installed via Shopify App Market.
* Go to our app’s link: https://apps.shopify.com/lookthru
* Click “Add app” button (you might be asked to login if you have not logged in to your Shopify account yet)
* You’ll be directed to your store > Click “Install app” button.
* Done.

After successfully installing LookThru, it will appear in your app list in Shopify admin.

No coding required.

1. The app doesn't use any BLOCK which you need to activate manually.

2. For configuring the app or books use only the app UI.

3. The app automatically injects "JavaScript" into your theme "</head>" tag which is automatically removed after uninstalling the app.

4. The app creates 4 files in your active theme "templates" folder:
templates/search.lookthru.handle.liquid
templates/search.lookthru.products.js.liquid
templates/index.lookthru.collections.js.liquid
templates/collection.lookthru.collection.liquid NOTE: Do Not change or delete these files until you using the app.

The LookThru has not been activated.

By default, when you successfully create a book, it is turned off for security. Please click on the toggle button to activate it.

Loading time

Our server is placed in the US, therefore, there might be a delay in loading time for users who are far from US.

You set some display configuration

The book might not show up because you have set some advanced configurations that hide the book in some specific cases, such as: only display on some pages, only show on desktop/mobile, country filter, source filter.
Please re-check the book configuration to see whether there are some limit options enabled.

Conflict with your theme

LookThru might not be compatible with all themes with the default settings.
In these cases, we have provided an "Embedding code" for you to add a book manually to your theme.
Please look at the tutorial "How to embed the book" in this HELP section

Others

If you have checked all the above causes and tried all solutions, but book is still not showing up on your store; you can reach out to our support team at support@loremipsumcorp.com. We will answer your ticket as soon as possible.

The App uses Shopify's ScriptTag API to integrate the JavaScript into your storefront. After installing, the app creates 4 files in your theme folder:
templates/search.lookthru.handle.liquid
templates/search.lookthru.products.js.liquid
templates/index.lookthru.collections.js.liquid
templates/collection.lookthru.collection.liquid NOTE: Do Not change or delete those filse until you using the app.
The App stores all your uploaded images into your store theme assets folder. This means, when you change your store theme, you will need to upload the LookThru images again.
NOTE: Please don't delete the images from the assets folders whose names begin with book_ while using the app.
We are not supporting "DOWNGRADE" of Plan. You can only UPGRADE. For DOWNGRADE you will need to reinstall the App.
NOTE: When uninstalling the app, all your created books will be removed.
Good question! Remove LookThru from your app list on Shopify Admin panel any time before the 7 days are up to avoid starting a monthly subscription.
To completely remove LookThru app from your store, please follow these steps:

1. Visit your Shopify admin page -> Apps page and delete the LookThru app there.

2. Visit your Shopify admin page -> Online Store -> Themes -> Edit code: to delete the LookThru app code that is still saved on your theme:

3. Then delete the files listed below:

templates/search.lookthru.handle.liquid
templates/search.lookthru.products.js.liquid
templates/index.lookthru.collections.js.liquid
templates/collection.lookthru.collection.liquid

4. If you completed the steps to increase your app's loading speed, then also delete the integrated JAVASCRIPT which may still be in your "Layout/theme.liquid" file before the "</head>" tag.